Sales and Marketing :
How to Deal with Difficult Customers?
by Valerie Lipow

Successful retailers don't just sell products. Today, quality customer service may be what differentiates a company from its rivals. Retailers with poor customer service risk losing revenues, profits and even going out of business.

But retail pros know there are some customers who make offering high-quality service difficult.

Types of Difficult Customers Difficult customers come in several varieties, including:
  • Angry
  • Impatient
  • Intimidating
  • Talkative
  • Demanding
  • Indecisive
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